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Error explanations, ticket walkthroughs and account guides, all in one place.
Find what you need
Each guide is kept up to date by the Help chat staff.
Error codes
What each E-code and system problem means and how to clear it.
Ticket guide
Which department to pick and what to write, with a screenshot for each one.
Information guide
Locked out, held accounts, chat and login problems, embedding and more.
Useful links
Official xat pages, help chats, image hosts and the link whitelist.
Talk to a person
If a guide doesn't solve it, there are three places to ask.
Help chat
Live help from the chat staff. Fastest for quick questions and anything a volunteer can point you to.
Open Help chatSupport ticket
For account holds, locked accounts, lost powers and anything only a xat volunteer or admin can fix.
Open a ticketSupport forum
Post a question publicly and get answers from staff and experienced users.
Ask on the forumOfficial resources
Two sites worth bookmarking alongside this one.
Join the Help team
A community that shares what it knows, helps people out and has fun doing it. See what each rank does and how to earn it.